Return/Refund Policy

This information is only for customers who have purchased Bont products from the Bont Canada online shop. If you have purchased your skates or Bont items from any other shop, please contact them regarding your warranty and returns.

Returns/Exchanges

If any items show signs of use i.e. mounted, heat molded, skated in, worn, will not be exchanged, or refunded. They will be returned to the customer as we cannot resell them.

Return Shipping: The return shipment must be prepaid and insured by the customer. We are not responsible for return freight fees. We will not accept “freight collect” shipments. Pack the product(s) securely. We will not be responsible for any shipping damage. We will cover shipping back to the customer for exchanges. 

Stock Boots: We will exchange/refund items that have been returned within one month if they have not been used or heat molded and are in as-new condition. If a frame is scratched from mounting bolts or if a plate has been mounted to the boot other than the original plate mounted from Bont, we cannot exchange them. A $15 restocking fee will be applied to the second exchange of the same product (s).

Semi-Custom Boots: We will exchange semi-custom skates one time if you have ordered the wrong size. We will not exchange the boots for any other reason as they have been made to your specifications and we cannot re-sell them.

Full Custom Boots: Please note that there is no refund or return for Full Custom skates because the boots are made for your feet.

Exchanges/Refunds: Exchanges will be processed within 5 days of receipt, and refunds will be processed within 1 week of receiving the returned product in new condition. If the item is not in stock for the exchange, you will be notified of the shipping date. Original shipping will not be refunded.

Warranty

Bont skates and other items are covered by warranty for a period of 12 months from date of purchase against defects in materials and workmanship. The warranty does not cover normal wear and tear. Items that are not covered under warranty include:

If you have a problem that you think is a manufacturing mistake, then we are more than happy to help you to solve the problem asap.

If you purchased your Bont product from a shop, please contact that shop with your receipt. They will contact us with your warranty claim.

If you purchased your Bont product from Bont Canada directly, please email us at info@bont.ca with the following information: